Help Center – FAQs

Step-by-step setup guides, installation tutorials, troubleshooting help, and answers to common questions — everything you need to get your Boomslang AI system live and running smoothly.

Features & Capabilities

What is the AI receptionist and how does it work?

It’s a 24/7 AI-powered system that chats with your website visitors, captures their details, answers questions, and books appointments automatically — even when you’re offline.

How quickly can I get set up?

Most clients are fully set up within 24–48 hours after submitting their onboarding details.

What do you need from me to get started?

We’ll ask for your website, services, business info, and booking preferences so we can train your AI properly.

Can I see a demo before purchasing?

Yes — you can test a live demo to see exactly how it works before making a decision.

Can it speak multiple languages?

Yes — it supports multiple languages including English, Spanish, French, and more.

Integrations

Can I add this to my existing website?

Yes — it works with platforms like Squarespace, WordPress, Shopify, and more.

Can it book appointments directly into my calendar?

Yes — the AI can automatically book appointments directly into your calendar, creating a seamless experience for both you and your clients.

It integrates with a wide range of popular booking systems and calendars, allowing real-time availability, instant confirmations, and zero back-and-forth.

If you’re using a specific platform, our team will confirm compatibility during onboarding and ensure everything is set up correctly. We’re also continuously expanding our integrations, so if something isn’t currently supported, we’ll always aim to provide a suitable workaround.

Do I need to change my current setup?

No. We design everything to fit around your existing setup — not replace it.

Your website, booking system and workflows can stay exactly as they are.

Does it work on mobile?

Yes.

Your AI receptionist works across all devices — desktop, tablet and mobile — so your customers can engage from anywhere.

What if my tools aren’t listed?

If you’re using something more niche or custom, just let us know.

In most cases, we can still make it work — either directly or through a tailored setup.

Leads & Performance

Can it follow up with leads automatically?

Yes — it can send SMS or messages to re-engage visitors who didn’t complete booking.

What happens if a visitor leaves mid-conversation?

This is where most businesses lose leads — but not with our system.

If a visitor drops off before booking, the AI can automatically follow up via SMS or message, saying things like:
“Hey — looks like you didn’t finish booking. We still have availability tomorrow if you’d like to secure a slot.”

This alone can recover a significant percentage of lost enquiries and turn them into paying customers.

Does it filter out bad leads?

Yes — the AI can qualify leads before passing them to you.

You can set specific questions and criteria (budget, service type, location, urgency, etc.), ensuring you only receive high-quality, relevant enquiries — saving you time and avoiding wasted calls.

Can I see all conversations and leads?

Yes — you get full visibility inside your dashboard.

You’ll be able to:

-View all conversations

-Track captured leads

-See booking activity

-Monitor performance

Everything is stored in one place, giving you complete control and insight over your pipeline.

Pricing & Billing

How does billing work?

You’re billed monthly for your plan, starting from the day you sign up. There are no long-term contracts — you can cancel anytime.

Is there a setup fee?

No. There are no setup fees — just your monthly subscription.

Do you offer refunds?

Yes. We offer a 14-day money-back guarantee. If you're not satisfied, just contact us and we’ll refund you.

What happens after I purchase?

After payment, you’ll be directed to a quick onboarding form. Once submitted, we’ll configure your system and send you everything you need to go live.

Can I upgrade or downgrade my plan?

Yes. You can switch plans at any time — we’ll adjust your billing accordingly.

Why is this so affordable?

Because we’ve streamlined everything. Instead of expensive custom builds, we use proven systems and configure them specifically for your business — giving you enterprise-level functionality without the enterprise price.

How do I cancel my subscription?

You can cancel your subscription at any time through your billing portal or by contacting us directly.

If you need help, just reach out and we’ll handle it for you.

Will I lose access immediately after cancelling?

No. You’ll continue to have access to your system until the end of your current billing period.

Support

What support do you offer?

We provide ongoing support to ensure everything runs smoothly.

Whether you need help with:

-Adjustments

-Integrations

-Optimisation

Our team is available to assist and make sure your system continues performing at its best.

Can I make changes after setup?

Yes — your system is fully flexible.

You can update:

-Messaging

-Questions

-Booking rules

-Tone and style

As your business evolves, your AI can evolve with it.

What if I don’t have a website?

No problem at all — we can build and host a high-converting website for you.

More importantly, this isn’t just a basic site. We create a complete lead-generation ecosystem designed to:

-Capture attention

-Convert visitors into enquiries

-Automatically follow up and book appointments

Combined with the AI receptionist, your website becomes a 24/7 automated sales machine — not just an online brochure.

Whether you’re ready to get started or just have a quick question, we’re here to help.

If you’re looking to capture more enquiries, improve response times, or simply want to see how this would work for your business, feel free to reach out.